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Frequently Asked Questions

What are your office hours?

Jasper Location:
Monday – Friday: 8:00 am – 12:30 pm, 1:30 pm – 5:00 pm
Canton Location:
Monday and Tuesday: 8:00 am – 12:30 pm, 1:30 pm – 5:00 pm

How do I schedule an appointment?

Please call our office directly at 706-692-9768 or go to our website prestigepediatrics.org

Do you offer same-day sick appointments?

Yes, we offer same-day appointments for urgent issues when available. Call early in the day for the best chance of getting a spot.

What insurance plans do you accept?

We accept most major insurance plans. Please check with your insurance provider to verify coverage.

What is your cancellation or no-show policy?

Please notify us at least 24 hours in advance if you need to cancel. Missed appointments may result in a fee.

Do you offer telehealth visits? For what types of concerns?

Yes. Telehealth is available for certain follow-ups. Call the office to see if your concern qualifies. Telehealth visits are not billed through insurance and are a flat $125 fee.

How do I transfer my child’s records to your office?

Complete a records release form and send it to your previous provider. Records can be faxed directly to our office.

What should I bring to my child’s first visit?

Bring your insurance card, photo ID, a list of medications, any previous medical records, and your child’s immunization history if you have it.

Do you see newborns and offer hospital follow-up care?

Yes, we see newborns and offer follow-up visits, usually within 2–3 days after hospital discharge. While we strive to accommodate your preference for a specific provider, please keep in mind that due to our growing practice, there may be times when you’ll need to see the next available provider. We appreciate your understanding as we work to provide timely care for all of our patients.

How do I sign up for the patient portal?

Call the front desk or ask at your next visit. You’ll receive a link to set up a secure account.

What kinds of questions should I use the portal for vs. schedule a visit?

The portal is best for brief clarifications, simple follow-ups, or updates your provider has specifically asked you to share. Anything new—such as a rash, symptom, or concern that might require a diagnosis—needs an appointment. We do not evaluate or diagnose new issues through the portal or send new prescriptions this way. To keep communication efficient, we also don’t engage in back-and-forth messaging. If you’re unsure, it’s always safest to schedule a visit.

When can I expect a response to a portal message?

Please allow 2–3 business days for a response to a non-urgent message. We receive a high volume of messages daily and prioritize in-person care. For urgent concerns, please call the office directly.

Can I message about multiple kids in one message?

No—please send a separate message for each child so their records stay accurate and organized.

How do I request a medication refill?

The majority of medications we prescribe require regular follow-up, such as ADHD medications and anxiety/depression medications. Make sure to schedule follow ups appropriately so your child doesn’t run out.

Can you send ADHD/stimulant prescriptions to my pharmacy?

Yes, we can send ADHD/stimulant prescriptions electronically. However, these require close monitoring and 3-month follow-ups. If your child hasn't been seen recently, we will wait until they are. Pharmacies may be out of stock, so notify us early and give 3–5 business days when possible.

What over-the-counter medications can I give for fever or pain?

Acetaminophen (Tylenol) is safe if under 6 months. Ibuprofen (Motrin) can be given after 6 months. Dosing is based on weight—ask for a cheat sheet at your next visit.

Do you require immunizations?

We do not require immunizations, but recommend following CDC guidelines. We welcome alternate schedules and do not dismiss unvaccinated patients. Our goal is a trusting, respectful partnership.

Can I get a copy of my child’s immunization record?

Yes, records are available through the patient portal or can be printed at the front desk.

Do you offer flu shots and COVID-19 vaccines?

Yes, we offer flu shots during the season based on availability. We do not currently offer COVID-19 vaccines in office.

What ages do well checks occur?

Well visits are recommended at 2–3 days, 2 weeks, 1 month, 2, 4, 6, 9, 12, 15, 18 months, 2 years, then yearly thereafter.

How soon can you complete forms, and is there a fee?

Forms are typically completed within 5–7 business days. Some forms may have a fee.

Do you do sports physicals?

Yes, sports physicals are included in well visits. We also offer standalone sports physicals for a $50 flat fee.

What vaccines or forms are needed for school entry?

Requirements vary. We’ll provide forms and ensure vaccines are up-to-date at check-ups.

Do you have an after-hours line?

Yes. Call 770-851-9947 from 5–10 pm weekdays, 8 am – 10 pm weekends.

What should I do if my child is sick after hours?

Call our advice line for quick questions. Visit urgent care for minor issues or ER for serious concerns.

When should I go to the ER vs. call the office?

Go to the ER for breathing trouble, fever in a newborn, seizures, severe injuries, or dehydration. Call us if in doubt.